We may sell new tools,  but our service is old-school. We quickly answer each and every inquiry sent our way and don’t rest until you’re satisfied. Our Customer Care representatives are available around the clock, and our approach can be summed up like this: we may not sell our products in a traditional brick-and-mortar setting, but we sure treat you like we have.

Our philosophy that online retail doesn’t have to mean impersonal customer service pays off - we have a nearly perfect customer feedback lifetime rating on Amazon.

Whether you’re unsatisfied with a product of ours or just need some tips on best practices, we’re here to help. Email us at for customer service issues and for questions about our products and services. Or, if you’ve purchased from Amazon, send us a message directly from links within your order details.

For real-time communication, phone us at (307) 466-0086 (9 a.m. - 6 p.m. PST) or contact us via Skype name efcustomercare (9 a.m. - 6 p.m. PST) for live chat.

For all other enquiries, please use the contact form below: